Getting started
Envomate answers customer questions on WhatsApp and your website widget using your own product knowledge. This guide covers the four steps to your first live conversation: sign up, add a channel, upload a knowledge item, and watch the AI answer.
1. Create an account
Sign up with your work email and confirm the verification link. You will land in a fresh workspace scoped to your tenant.
2. Connect a channel
Pick WhatsApp if your customers message you there, or embed the widget on your site. You can run both in parallel.
3. Upload knowledge
Add at least one knowledge item so the AI has something to draw from. A short FAQ or product page is enough to see it work.
4. Send a test message
Message your WhatsApp number or open the widget. The AI drafts a reply, cites its sources, and escalates to a human when it is not confident.