Terms of Service

Service

Envomate provides an AI customer service platform that helps merchants respond to end-customers across messaging channels. These terms govern your use of Envomate (the “Service”).

Acceptable use

You may use the Service to conduct legitimate business communications with your own customers, including support, order updates, and marketing messages sent with proper opt-in.

Prohibited uses

• No fraud, deceptive practices, or impersonation.
• No unsolicited bulk messaging (spam).
• No illegal content, including content that violates Indonesian law.
• No scraping or misappropriation of others’ data.

Fees, billing, refunds

The Service is credit-based and billed monthly. Used credits are non-refundable. Refunds for the unused portion of purchased credits are available within 14 days of purchase.

SLA

Target availability is 99.5% during the pilot period and 99.9% at general availability.

Termination

Either party may terminate this agreement with 30 days’ written notice.

Liability limitations

To the maximum extent permitted by law, Envomate’s aggregate liability under this agreement is capped at the fees paid in the 3 months preceding the event giving rise to the claim.

Governing law

These terms are governed by the laws of the Republic of Indonesia.

Dispute resolution

Any dispute arising from these terms will be resolved by arbitration seated in Jakarta under the rules of the Indonesian National Board of Arbitration (BANI).

Last updated: 2026-09-18